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Terms and Conditions

Services Offered
We offer a comprehensive range of creative services designed to enhance your brand’s visibility and engagement. Our services include, but are not limited to, print design, signage, packaging, marketing materials, social media management, website creation and maintenance, bespoke content creation, and comprehensive graphic design solutions.

Payment Terms
We strive for transparency and simplicity in our payment terms. The design process will be quoted upfront, providing a price range when an exact price cannot be determined at the initial stage. This accommodates further planning and adjustments. Monthly maintenance and marketing services are invoiced separately, emphasizing our commitment to these ongoing services. Our billing cycle is based on a calendar month, commencing on a mutually agreed-upon date.

Website development projects require a 25% deposit of the estimated total cost upfront, securing your commitment and enabling us to allocate resources effectively. Expenses for external services (such as print, signage, hosting, and domain costs) must be covered in advance. Payments for these services can be made directly to the supplier or through us, ensuring timely management of all materials and production.

Invoices are due upon receipt.

Monthly Rolling Agreement
Our services, especially social media management and website maintenance, are offered under a flexible monthly rolling agreement. This allows us to adapt to your changing needs without the limitations of a long-term contract. Billing occurs monthly on a predetermined date, providing both parties with clarity and predictability.

Project Timelines and Delivery
In providing bespoke marketing services, including content creation for websites and social media, we emphasize the importance of mutual agreement on project timelines. Whether utilizing imagery provided by you or our own stock images, sufficient lead time is essential for the creation of high-quality, customized content. We commit to working collaboratively with you to establish realistic deadlines that accommodate the creative process while meeting your marketing objectives. Timely communication and provision of necessary resources or approvals from your side will greatly aid in adhering to these timelines. Our goal is to ensure that all content is delivered to your satisfaction, within the agreed timeframe.

Content Usage
We grant you the rights to use all completed designs (including flyers, posters, logos, and marketing materials), enabling you to distribute them across any desired platforms. This is particularly relevant when we are not managing your online presence, but it is always beneficial to have access to the content you have commissioned. This flexibility supports your marketing and communication efforts, ensuring consistent presentation of your brand’s message across all channels. However, you are not permitted to edit or update artwork or websites without prior agreement. This ensures quality and consistency and ensures that no rights are compromised. This is relevant to printed and digital design work.

Both parties commit to maintaining the confidentiality of any proprietary information shared during our collaboration. This mutual agreement ensures the protection of sensitive data.

Website Continuity
In cases where we have developed your website, it will remain active as long as the necessary fees for hosting and domain registration are maintained. Monthly fees for maintenance and updates represent an additional service. Should you decide to discontinue these services, while we will no longer perform updates or maintain your site, we will also not remove it. Responsibility for managing and continuing payment of external hosting and domain fees are the responsibility of the client unless agreed otherwise. Whilst we shall update you with regards to any hosting/domain fees and renewals that we have created or that we manage for you, any domains or hosting you have set up yourself without our input remain wholly the responsibility of the client.

Disclaimer on Client-Provided Content
All information and instructions provided to us by the client are accepted in good faith, assuming that the client has the necessary rights and permissions to use them. While we use best endeavours and practices to ensure that all content is accurate and valid, and assure that our software tools, stock imagery, and materials are appropriately used, we are not responsible for any loss or misuse arising from the content provided to us. Any loss, misinformation, or legal repercussions due to the content given to us is the sole responsibility of the client.

Professional Indemnity Insurance
We hold professional indemnity insurance up to £1 million. This insurance provides an added layer of protection for both our clients and us, ensuring that any potential claims of professional negligence or errors are covered. It underscores our commitment to delivering high-quality, reliable services and offers peace of mind to our clients.

Agreement to Terms
By engaging with RR Creative Design Ltd. for any services, you agree to be bound by these terms and conditions. This agreement is contractual and binding, ensuring clarity and mutual understanding between both parties.

Privacy Policy

Purpose of Data Collection
RR Creative Design Ltd. is dedicated to maintaining the highest standards of data privacy in compliance with GDPR. This policy outlines our commitment to safeguarding the personal data of our clients.

Lawful Basis for Processing
We collect data solely for executing specific projects, including DNS settings for websites and Google Business profile setups. We do not access or process data unrelated to these purposes, such as emails or payment information.

Data Security and Retention
We implement stringent security measures to protect data. Personal data is not retained post-project completion and is securely purged from our systems.

Rights of Data Subjects
Individuals whose data is processed by RR Creative Design Ltd. have the right to access, rectify, and request the deletion of their personal data. They can exercise these rights by contacting our office.

Policy Review and Updates
This policy is reviewed annually and updated as necessary to ensure compliance with the latest data protection laws and practices.

Contact Information

RR Creative Design Ltd.
Phone: +44 7894 455734

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